Curro

IT Technician Permanent

24395-9296 Academic 14 Jan 2022
Curro Johannesburg CBD
Market related
Detail Information
Job Summary
Curro DigiEd Jewel City has a position available for an IT Technician
Job Description
  • You will only be required to submit supporting documents should you be invited for an interview.
  • You do not need to contact us. Please regard your application for this post as unsuccessful if you have not received notification for an interview by 2 weeks after the closing date.
  • Curro Holdings Ltd reserves the right to not make an appointment.

 

Curro is an equal opportunity employer

 

Preference will be given to EE candidates

Key Skills / Requirements

Main duties/responsibilities:

  • Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
  • Maintains SLA commitments for customers.
  • Assisting in managing with 3rd party calls.
  • Prescribes and follows internal and customer procedures.
  • Password resets
  • Connectivity related problem identification
  • Outlook email configurations and support
  • Curro core applications
  • MS Office 365
  • Build desktop/laptops to Curro specifications
  • Installation of new and replacement printers
  • Manage faulty hardware - Repair process (Laptops)
  • Log hardware calls with third parties and arrange shipping where necessary.
  • Liaise with suppliers to install equipment
  • End Point Device management: Laptops, Terminal, 2in1, Desktops
  • Onboarding of devices
  • Daily checklist
  • Curro approved software management
  • VoIP Phones Physical support.
  • Assist as may be required in project team activity.
  • Maintain and housekeeping of the server room and IT related equipment within the school
  • Any other tasks given by manager

 

Qualifications:  

  • Matric/Grade 12
  • A+ or equivalent.
  • N+ or equivalent.
  • ITIL Foundation – (advantageous).

 

Experience:

  • Approximately 1-2 years’ experience supporting relevant Workstation Services and systems solutions. 
  • Ability to work in complex IT infrastructure environments. 
  • Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
  • Know the hardware components and functions and how these differentiate the systems platform.
  • Have an understanding of the capabilities and benefits associated with different software and operating systems.
  • Knowledgeable in key concepts relevant to IT systems such as; reliability, availability, scalability, storage, security and systems management.
  • Perform work independently.
  • Excellent communications skills (written and verbal).
  • Excellent interpersonal skills.
  • Must be service orientated.

 

Skills:

  • Logical and strategic thinker
  • Ability to deal with technical and high pressure incidents and problems
  • Ability to spot trends of problems
  • Good analytical and problem solving skills
  • Good interpersonal and customer care skills
  • Communication and reporting to management

 

Key Performance Areas:

  • Call resolution Times
  • Call closure in OLA time frames
  • Overall Uptime on key business areas
  • Incident management
  • Service request management
  • Change management
  • Problem management
  • Customer and business satisfaction