Assistant Hotel Manager - Luxury Hotel - Camps Bay Permanent

Do you regard yourself as a warm welcoming individual that has a passion for hospitality? You are able to multitask and ensure smooth operations as an Assistant Hotel Manager? Keen in supporting the Hotel Manager to ensure that the daily operations and goals are met. Check the below.

 

CANDIDATE MINIMUM REQUIREMENTS

 

Requirements:

· Grade 12 or equivalent

· Accommodation Certificate/ Hotel School diploma is advantageous

· Drivers license Non-negotiable 

 

Work experience:

· Previous experience in the same or similar position in a 4/5 star hotel

· Familiar with all duties and procedures in Front Office / Reservations Department

· MS Office (Word, Excel and Email) is essential

· Opera experience is essential

 

Other:

· Reliable, responsible and dependable to fulfil obligations

· Attention to detail

· Willingness to lead, take charge and offer direction

· Ability to multitask

· Show initiative by taking control of task

· Excellent communication skills

· Friendly and service orientated

 

Tasks (include but not limited to):

· Ensure smooth operation of the reception area

· Ensure guests are greeted, checked in and allocated rooms promptly and courteously

· To ensure reservations are taken correctly and courteously

· Ensure credit control procedures are strictly adhered to

· To ensure guest accounts is kept up to date

· Ensure effective and speedy check out facilities

· Ensure collection and delivery of luggage to rooms is done efficiently

· To ensure that the reception area is correctly managed

· Ensure that the switchboard is efficiently and effectively managed

· Monitoring of guest drivers and cars

· Ensure that rooms are serviced and maintained to the standards

· Make sure all front of house areas are clean and tidy at all times

· Ensure the back of house is clean and free of clutter

· Ensure the smooth operation of Housekeeping on a daily basis

· Daily spot checks of suites and rooms to ensure 5 star standards

· Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping

· Reporting and follow up of all maintenance issues pending or outstanding

· Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.

· Be familiar with the Health & Safety measure of the property

· To ensure regular on-the-job training is training place in your departments

· Ensure dress code of staff is up to standard

· Holding regular performance appraisals with senior staff, identifying areas for development and training needs

· Be readily available to deal with problems and complaints

· To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff

· Ensure accurate and timeous submission of all reports and administrative work

· Prepare and submit annual budgetary information and updates as required by Financial Manager

· To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping)

· Act as a Duty Manager when required

· To attend all management meetings as required

 

To apply for the position, please forward an updated CV with a picture of yourself to ***email***

 

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

 

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